Eyedear Optical — Returns, Refunds & Warranty Policy

(Effective Date: From 30/07/2026 / In compliance with Australian Consumer Law)

1. Policy Overview

Eyedear Optical operates transparent and customer-focused policies to ensure a fair and consistent returns, exchange, and warranty process for online purchases. This policy complies with the Australian Consumer Law (ACL), and nothing in this policy limits your statutory consumer rights.

2. Eyewear Frames & Sunglasses

· Exchange and Return Period:

Requests must be submitted by email (eyedear.cs@gmail.com) within 14 days from the date the item is received.

· General Conditions:

o The item must be unworn, unused, and in resellable condition.

o There must be no signs of scratches, plating damage, unauthorized repairs, or additional fitting adjustments.

o Original packaging, case, tags, and labels must be completely intact.

o Proof of purchase (order number or tax invoice) must be provided.

· Exclusions:

Sale items, gift cards, and custom-ordered products made to specific customer specifications are not eligible for exchange or return for change of mind.

· Shipping Policy:

o Change of Mind: Return shipping costs and original shipping fees are the responsibility of the customer.

o Faulty Product or Dispatch Error by Eyedear Optical: All shipping costs will be fully covered by Eyedear Optical.

3. Contact Lenses

Due to hygiene and safety regulations (Medical Device Standards), contact lenses are subject to strict conditions.

· Exchange:

Within 14 days of receipt. The box must be unopened and completely factory sealed, with no damage or markings, and in resellable condition (limited to one time per order; shipping costs are the responsibility of the customer).

· Refund:

Due to hygiene reasons, refunds are not available for change of mind. Refunds are only available in cases of product defects or dispatch errors made by Eyedear Optical, provided the issue is reported within 14 days of receipt.

4. 12-Month Product Guarantee

Eyedear Optical provides a comprehensive product guarantee for your peace of mind.

· Warranty Period:

12 months from the date of receipt.

· Coverage:

In the event of manufacturing defects, material faults, or structural frame defects, free repair or replacement will be provided.

· Vision Adaptation Guarantee:

Any vision-related discomfort experienced during everyday use will be reviewed and supported if submitted within 30 days of receipt. (Applies only to in-store purchases)

· Warranty Exclusions (Disclaimer):

o Damage caused by customer misuse or carelessness (e.g., scratches from dropping, lens crazing due to exposure to high temperatures).

o Unauthorized modifications, or repairs/alterations made by third parties.

o Normal wear and tear.